Frequently asked questions
Playing Status
What is Status?
Status is a social roleplay app where you create and explore worlds, interact with AI characters, and play out scenarios inside your favorite fandoms — think Sims, but social.
What's a world?
A world is a roleplay space you create or join, built around a fandom, scenario, or story you want to play out – the context your characters and story exist in. You can be part of multiple worlds at once.
What are characters?
Characters are AI-driven personas based on fandoms you choose. You can create custom characters or pick one from the public library of characters.
What is energy?
Energy powers your actions you take inside worlds and scenarios. There are two types:
- Daily energy — comes from your Status Plus subscription.
- Bonus energy — earned by watching ads or purchasing it in-store. You can find more ways to get bonus energy under Settings → Get Energy.
How can I get more energy?
You can get free energy by watching Ads (subject to availability in your region through our third party provider) and our Referral system for coffee (8 energy). Status Plus also gives you a daily energy (and gems!) you can use.
What are gems?
Gems are Status's in-app currency. Purchase them directly in the in-game store, or get them as part of your Status Plus subscription.
How do I add more characters in my world?
Add more characters by leveling up in the game. Gain XP through making posts, replying to posts, doing events and activities to level up!
Subscriptions & Billing
What is Status Plus?
Status Plus is Status's premium subscription. It gives you energy, gems, and more benefits available as a weekly or annual plan.
How do I subscribe to Status Plus?
In your homepage, you can go to Settings > Get Status Plus. In your worlds, you can tap the Energy bar to access the subscription page.
How do I cancel my subscription?
You can cancel your Status Plus subscription at any time. You will need to cancel your subscription based on how you originally started the subscription – e.g. via App Store/Google Play settings.
Can I get a refund?
Generally, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods. Purchases through the App Store or Google Play will have to be handled directly by Apple or Google, not by Status.
Will I lose my progress if I cancel Status Plus?
No — cancelling only affects your energy tier and Plus perks going forward. Your worlds, characters, and progress stay intact.
How do I contact support for a billing issue?
Submit the ticket form below with all the information you can provide, and we'll get back to you within 3-5 business days!
Status Plus Gifting
Can someone gift me Status Plus?
Yes. Friends can send you a Status Plus gift via username or a shareable link.
How do I redeem a Status Plus gift?
Open the link or notification you received and follow the prompts to activate it.
What happens if my gift link expired?
Expired gift links can't be redeemed and aren't refunded. Ask your friend to send a new one.
Can I redeem a gift if I already have an active Status Plus subscription?
No — if you have an active subscription, you won't be able to activate an incoming gift until your current subscription ends.
Can I transfer a Status Plus gift to someone else?
Yes, as long as the Status Plus gift has not been activated for your account.